Terms of Service

Effective November 2, 2026

These Terms are an agreement between you and Geerho Tech LLC (“Geerho,” “we,” “us”), a California limited liability company, about your Geerho account, the Geerho app for iPhone, iPad and Android, geerho.com, and the Geerho stickers for Messages (the “Services”). Geerho Tech LLC is a software company; geerho.com and the Geerho app are the home of our apps (iOtomates Resto, iOtomates Wash and, later, Xenpen), with one sign-in for all of them. Each of those apps has its own terms, which apply when you use that app. By using the Services you agree to these Terms and our Privacy Policy. If you don't agree, don't use the Services.

1. Your Geerho account

Your Geerho account is the one sign-in for all our apps. You must be 18 or older to use the Geerho app (the app asks when you choose your username, and identity verification confirms it). Sign in with Apple, Google or GitHub, and keep that account, any passkey, and your two-step verification codes secure; you're responsible for activity under your account. Choose a username that doesn't impersonate anyone or mislead people. When you choose Continue with Geerho in one of our apps, we tell that app your Geerho user ID, verified email, name, milestone level and profile photo.

2. Identity verification

To message other members you verify your identity with our verification provider, Didit, which checks your government ID and a selfie. You agree to give true information and to use only your own ID. Each person may have one Geerho account. A verified badge means a person passed the check; it isn't a promise about how anyone will act. See our Privacy Policy for what Didit collects and what Geerho keeps.

3. Messages

• Anyone with a verified identity can message other verified members. Anyone signed in can message Geerho's owners and Geerho Support, verified or not.
• Messages can include text, photos, videos, voice messages, files, stickers and a location you choose to send. Only the people in a conversation can see it, except that Geerho moderators can see messages that someone reports, to decide whether they break these Terms.
• Don't send spam, scams, threats, harassment, sexual content to people who didn't ask for it, or anything illegal. Don't use Messages to sell or advertise to people who didn't ask.
• You can report a message or a person and block anyone, any time (see section 6).

4. Acceptable use

Don't break the law, impersonate others, harass people, send spam, interfere with or overload the Services, scrape them, create accounts in bulk or for someone else, or get around security, verification, blocks or suspensions. Follow our Community Guidelines. There is no tolerance for objectionable content or abusive users. We remove such content and may suspend or ban accounts that post it. We may suspend or end access for anyone who doesn't follow these rules.

5. Your content

You own what you post or send (your profile, photos and messages). You give Geerho a worldwide, non-exclusive, royalty-free license to host, store, copy, resize and show it only to run and improve the Services, for as long as it stays on the Services (and for the limited time our Privacy Policy describes for deleted messages and backups). You're responsible for having the right to share it. We may remove content that breaks these Terms or the law. If you think something on Geerho infringes your copyright, contact Geerho Support with the reason “Legal or copyright notice.”

6. Reports, blocking and moderation

Community. Community is for ID-verified members only. When you post, comment or like there, other verified members can see it. You accept our Community Guidelines once before your first post; they're part of these Terms. Honest opinions about our apps, good or bad, are welcome and are never removed for being negative. Every moderation decision names the guideline broken and the reason, a warning usually comes first, restrictions last 1 to 30 days and only stop posting, commenting and liking, and you can appeal each decision once to a Super Admin from Profile → Community record.

You can report a person or a message from their profile or the conversation, and block anyone in the same places; a blocked person can't message you, and you can unblock them in Profile → Settings → Blocked Users. A Geerho moderator reviews every report and may warn, limit, suspend or remove an account. A person makes every decision; an AI model may summarize a report for the moderator first, as our Privacy Policy explains. If you think we got a decision wrong, contact Geerho Support.

7. Subscriptions

The Geerho app and your Geerho account are free. Our business software (iOtomates Wash, iOtomates Resto, Xenpen and future apps) is sold by subscription, with no commission on your sales. Each app decides the price, which it shows you (for example per location), and its own terms explain what the subscription covers. Every subscription is billed by Geerho Tech LLC on geerho.com/billing, in US dollars, through our payment processor Stripe: it renews every month until you cancel, which you can do online at any time on that page (it stays active until the end of the period you paid for). When the number of locations or services changes, the next bill is adjusted for the difference (prorated). If a payment fails, Stripe tries again for a few days; if it still fails, the app may pause your business until it's paid. Free trials end on the date shown; you're only charged after that.

You can pay monthly or yearly where an app offers it. A yearly subscription renews every year at the yearly price shown before you pay, which costs less than paying monthly for 12 months. A launch offer (for example 20% off for 24 months for an app's first businesses) applies for the months it says, then the regular price. Referral rewards from an app are credited to your Geerho bill as free months; they have no cash value.

Price changes. An app's prices can change. A lower price applies to everyone at once. A higher price applies to new subscriptions at once, and to an existing subscription only after we tell you at least 30 days ahead (in the app and by notification), from your next renewal after that date; you can cancel before then.

Pausing a business. Besides an unpaid bill, we may pause a business in one of our apps when it has to stop taking orders right away, for example after serious complaints or a breach of that app's terms. Pausing stops new orders and hides the business from customers; nothing is deleted. We tell the owner the reason, and we reopen the business when it's resolved. Billing while paused: while we've paused a business, its subscription isn't charged. The bills that come due during the pause are kept, and they're charged when we reopen the business, so the paused time is paid then. The subscription keeps running; if it ends while the business is paused, or we close the business instead of reopening it, we don't collect the bills from the pause. The app and geerho.com/billing show that billing is paused and, after reopening, what was charged.

Your own domain (opening soon). Using your own domain isn't open yet; until it is, our apps show “Coming soon.” When it opens, a business will be able to show its page in our apps on a domain it already owns (for example www.yourbusiness.com): getting the domain is up to the business, and we give it the one DNS setting to enter. One business per domain. We may remove a domain that impersonates someone, infringes a trademark or is abusive, and tell the business why.

Milestone level and XP. Your milestone level (1 to 50) is shared by all our apps, and you earn XP for things you do in any of them, within daily limits. XP and levels have no cash value: they can't be bought, sold, transferred to another person or cashed out. If XP is earned by cheating (for example fake orders or fake accounts), we may remove it.

Geerho Rewards. You earn Geerho Rewards points when you pay at a business that joined Geerho Rewards in one of our apps, signed in with your Geerho account (1 point per whole US dollar, at most 500 points per payment). Each business decides what its points buy and gives that reward itself. Points have no cash value: they can't be bought, sold, transferred, exchanged for money or cashed out, and they belong to your account only. If a payment is refunded or an order is cancelled, its points are taken back; points spent on an order that's cancelled are given back. We may correct mistakes, remove points gained by fraud or abuse, and change or end Geerho Rewards with notice; if we end it, businesses' rewards stop too. Deleting your Geerho account deletes your points.

8. Tools for Geerho's owners

Some parts of the app are only for Geerho Tech LLC's owners (Super Admins) and the moderators they appoint: the Admin Dashboard, moderation tools, Company Books and the Tax Helper and Tax Forms (Geerho Tech LLC's own business records), and AI Office (a weekly report of overall totals and drafts of our own marketing). They aren't offered to members. Anything they produce is reviewed by a person; tax forms and drafts are not tax, legal or financial advice to anyone.

Owner Console. Whoever holds Super Admin seat 1 (it passes to the next Super Admin by our succession rules, never to a fixed person) can manage our other apps from Geerho: see each app's overall numbers and its businesses, change prices and app settings, pause or reopen a business, send announcements to a business's owners and staff, and, in iOtomates Resto, review business applications (set a call, approve or decline with a note) and invite businesses to join, as described in section 7. Every change is logged with who made it and why. The web tools are at geerho.com/admin.

9. Other app features

• Notifications. If you allow them, we send push notifications through Apple and Google about messages, support replies and your account. Turn them off any time in the app or your phone's settings.
• Wallet card. You can add a Geerho member card to Apple Wallet or Google Wallet. It shows who you are on Geerho; it isn't a payment card or an ID document.
• Geerho stickers for Messages. On iPhone and iPad you can send Geerho stickers in Apple's Messages app. Apple's terms apply to Messages.
• Translation, reply suggestions and scanning run on your device and may be imperfect; check them before you rely on them.

10. Our intellectual property

Geerho™, iOtomates™, Xenpen, the Geerho stickers and our software belong to Geerho Tech LLC. You may use the Services as these Terms allow; you may not copy, modify, reverse engineer or resell them.

11. Apple App Store terms

If you downloaded a Geerho app from Apple's App Store, you acknowledge that: these Terms are between you and Geerho only, not Apple; Geerho, not Apple, is solely responsible for the app and its content, maintenance and support; to the maximum extent permitted by law, Apple has no warranty obligation for the app, and if the app fails to conform to any applicable warranty you may notify Apple, which may refund the purchase price (if any); Geerho, not Apple, is responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection and intellectual property claims; you represent that you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country, and are not on any U.S. government list of prohibited or restricted parties; you must comply with applicable third-party terms; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

12. Google Play

If you downloaded the Geerho app from Google Play, Google Play's terms also apply to your download. Geerho, not Google, is responsible for the app and its support.

13. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We don't control what members say to each other and aren't responsible for it.

14. Limitation of liability

To the fullest extent permitted by law, Geerho and its members, managers, employees and agents will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or lost profits, data or goodwill. Our total liability for all claims relating to the Services is limited to the greater of US $100 or the amount you paid Geerho in the 12 months before the claim. Nothing here limits liability that can't be limited by law.

15. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless Geerho and its members, managers, employees and agents from claims, damages and expenses (including reasonable attorneys' fees) arising from your misuse of the Services, your content or messages, or your violation of these Terms or the law.

16. Ending your use

You can stop using the Services at any time and delete your account in the app (Profile → Settings → Delete Account) or by asking Geerho Support. We may suspend or end access for a violation of these Terms or to protect people or the Services, and we'll tell you why unless the law or safety prevents it. Deleting your Geerho account doesn't delete your accounts inside our other apps; delete those in each app.

17. Governing law and disputes

These Terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in California; you may also use small claims court where you qualify. Please contact us first so we can try to resolve it informally.

Notice to California residents. Under California Civil Code § 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

18. Changes and general

We may update these Terms; we'll post the new version here and in the app and tell you about important changes before they apply. These Terms, the Privacy Policy and the Community Guidelines are the whole agreement about the Services; if a part is unenforceable, the rest stays. The Geerho marketplace app's earlier terms remain at old.geerho.com/terms.html for that app.

19. Contact